Refund policy

At Elvaraa, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Contact Email: support@elvaraa.com
Support Hours: Monday–Friday, 10:00 AM–5:00 PM EST

1. Return Policy

We accept eligible return requests within 14 days of delivery, subject to the conditions outlined below.

For customers in the United Kingdom, most online purchases include a statutory 14-day cancellation period starting from the day after delivery. This right may apply even if you have simply changed your mind, subject to applicable legal exceptions.

For customers in the United States, return and refund eligibility is governed by this policy and applicable federal and state consumer protection laws.

Nothing in this policy limits any rights you may have under applicable law.

2. Return Conditions

To qualify for a return, items should:

Be unused and unworn, with no unnecessary signs of use or damage.
Be returned in their original condition.
Include original packaging and accessories, such as dust bags, boxes, tags and booklets, where supplied.
Be securely packaged to help prevent damage during return shipping.

We may inspect returned items before processing a refund. Any assessment will take account of applicable consumer protection laws.

3. Items Not Eligible for Voluntary Returns

Where permitted by law, voluntary returns may not be accepted for:

Items that have been used, worn, altered or damaged beyond what is reasonably necessary to inspect them.
Items returned outside the applicable voluntary return period.
Items missing accessories or packaging where their absence affects eligibility under this policy.

These restrictions do not affect your legal rights concerning faulty, damaged, misdescribed or otherwise non-conforming products.

4. Refunds

Once we receive and assess your returned item, we will notify you of the outcome.

Approved refunds will generally be issued to your original payment method.

Refunds will be processed within the timeframe required by applicable law. Your bank or payment provider may take additional time to make the funds available.

Where required by law, refunds will include applicable standard delivery charges.

5. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and where this requirement has been communicated appropriately.

If you receive a faulty, damaged or incorrect item, contact us before returning it. We will review the issue and arrange an appropriate remedy, including return shipping costs where required by applicable law.

6. How to Request a Return

To request a return, email support@elvaraa.com with the following information:

Your order number.
The reason for your return.
Clear photographs of the item, if it arrived damaged, defective or incorrect.

Our support team will review your request and provide return instructions where appropriate.

Please contact us before sending an item back to ensure it is directed to the correct return location.

7. Order Cancellations

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at support@elvaraa.com.

We cannot guarantee cancellation once an order has been processed or dispatched. However, this does not affect any cancellation rights available to you under applicable law.