Terms of service

Last Updated: October 18, 2026

OVERVIEW

Welcome to Elvaraa. The terms “we,” “us,” and “our” refer to Elvaraa. Elvaraa operates this online store and website, including all related information, content, features, tools, products, and services to provide customers with a convenient shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, explain your rights and responsibilities when using our Services. Please read them carefully before placing an order.

By accessing or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your place of residence or have appropriate permission from a parent or legal guardian where required.

You may need to provide information such as your email address, billing details, payment information, and shipping address to browse our store or place an order.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the security of your account credentials and for activities carried out through your account.

You must not sell, transfer, or assign your account to another person without our permission.

SECTION 2 — OUR PRODUCTS

Elvaraa offers handbags and fashion accessories.

We make reasonable efforts to display product images, colours, descriptions, and details accurately. However, colours and appearance may vary slightly depending on your device, screen settings, lighting, or photography.

Product descriptions, availability, and prices may be updated from time to time. We reserve the right to discontinue products or limit quantities where appropriate.

Nothing in these Terms excludes any rights you may have if a product is faulty, not as described, or otherwise fails to meet applicable legal requirements.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily mean the order has been accepted.

We reserve the right to decline or cancel an order where permitted by law, including in cases of suspected fraud, pricing errors, product unavailability, or incorrect order information.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

Please review your order details carefully before completing checkout. If you need to request a cancellation, contact us as soon as possible at support@elvaraa.com. We cannot guarantee cancellation once an order has been processed or dispatched.

Our Return & Refund Policy explains the applicable return and refund process.

SECTION 4 — PRICES AND PAYMENT

All product prices and applicable charges will be displayed at checkout. The currency shown will depend on the store settings and your shopping location.

Prices, promotions, and discounts may change without notice, but changes will not alter an order already accepted except where permitted by law or agreed with you.

You are responsible for providing accurate billing and payment information and for using a payment method you are authorised to use.

Applicable shipping charges, taxes, customs duties, or import charges will be displayed or communicated where applicable. Any additional charges will be handled in accordance with applicable law.

SECTION 5 — SHIPPING AND DELIVERY

We ship orders to eligible destinations in the United States and the United Kingdom, subject to product availability and the shipping options shown at checkout.

Processing and delivery estimates are provided in our Shipping Policy or at checkout. Delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other circumstances outside our reasonable control.

We will provide tracking information where available.

If your order is delayed, lost, or appears to have been delivered incorrectly, please contact us at support@elvaraa.com so we can investigate.

Nothing in this section excludes any delivery obligations or consumer rights that apply under law.

SECTION 6 — RETURNS AND REFUNDS

Returns and refunds are handled according to our Return & Refund Policy, which forms part of these Terms of Service.

Customers in the United States and the United Kingdom may have different rights depending on their location and circumstances.

Nothing in our policies limits any mandatory cancellation, refund, repair, replacement, or other consumer rights available under applicable law.

Please review our Return & Refund Policy before making a purchase.

SECTION 7 — INTELLECTUAL PROPERTY

All content on our website, including text, graphics, logos, page designs, images, and other materials, is owned by Elvaraa, its licensors, or the relevant rights holders, and is protected by applicable intellectual property laws.

You may access our website for personal, non-commercial shopping purposes only. You must not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

All third-party trademarks and product names belong to their respective owners. Their appearance on our website does not imply an affiliation or endorsement unless expressly stated.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our Services may include third-party tools, payment providers, applications, or links to external websites.

We do not control all third-party websites or services and are not responsible for their content or practices. Your use of third-party services may be subject to their own terms and privacy policies.

Please review those terms before using an external service or providing information to another provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Elvaraa is powered by Shopify, which enables us to provide our online store and related Services.

However, purchases made through our store are transactions between you and Elvaraa. Shopify is not the seller of products purchased from Elvaraa and is not responsible for the products sold through our store, subject to any obligations imposed by applicable law.

SECTION 10 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Shopify and other service providers may process information as necessary to operate the store, process payments, fulfil orders, provide customer support, and perform related services.

Please review our Privacy Policy for information about how personal information is collected, used, stored, and shared.

SECTION 11 — CUSTOMER FEEDBACK

If you submit reviews, suggestions, or other feedback to us, you confirm that you have the right to provide that content and that it is not unlawful or misleading.

You grant Elvaraa permission to use, reproduce, and display your feedback to operate and improve our Services and promote our products, subject to applicable law and any rights you retain.

We may remove feedback that is unlawful, abusive, fraudulent, misleading, or infringes another person's rights.

We will not knowingly misrepresent a review or present an incentivised review as independent where disclosure is required by law.

SECTION 12 — ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, shipping charges, or availability.

We reserve the right to correct errors and update information. If an error materially affects an order you have placed, we will take appropriate steps in accordance with applicable law, which may include contacting you before proceeding or arranging a cancellation and refund where appropriate.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

Use our website to commit fraud or engage in unlawful activity.
Violate applicable laws or regulations.
Interfere with the security or operation of our website.
Upload malicious code or attempt unauthorised access to our systems.
Submit false, deceptive, abusive, or infringing content.
Copy or commercially exploit our website content without permission.
Use automated systems to access our Services in a manner that violates applicable law or our reasonable technical restrictions.

We may restrict or suspend access where reasonably necessary to protect our store, customers, or Services, subject to applicable law.

SECTION 14 — TERMINATION

We may suspend or terminate access to our Services where permitted by law, including where these Terms are materially violated or where necessary to protect our business, customers, or website.

Termination does not remove rights or obligations that arose before termination or any consumer rights that must continue under applicable law.

SECTION 15 — DISCLAIMER OF WARRANTIES

We aim to keep our website accurate, accessible, and up to date. However, we do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

To the extent permitted by law, our website and online Services are provided on an “as available” basis.

Nothing in these Terms excludes or limits any warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited.

SECTION 16 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Elvaraa will not be liable for losses that are not reasonably foreseeable or for losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including applicable rights and remedies relating to faulty or misdescribed products, fraud, or other liabilities that cannot legally be restricted.

SECTION 17 — INDEMNIFICATION

Where permitted by law, you agree to be responsible for losses reasonably arising from your unlawful use of our Services or your material violation of these Terms, to the extent those losses are legally recoverable.

Nothing in this section creates an obligation that cannot lawfully be imposed on you as a consumer.

SECTION 18 — SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or limited only as necessary to comply with applicable law.

SECTION 19 — ENTIRE AGREEMENT

These Terms, together with the policies referenced in them, govern your use of our Services and purchases from our store.

If any provision conflicts with mandatory consumer protection law, the applicable legal requirements will take precedence.

SECTION 20 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our written permission, except where permitted by law.

We may transfer our rights or obligations where legally permitted, provided that doing so does not unlawfully reduce your rights as a customer.

SECTION 21 — GOVERNING LAW

These Terms are subject to applicable laws and mandatory consumer protection rules.

If you are a consumer in the United Kingdom or the United States, nothing in these Terms is intended to deprive you of any mandatory protections available under the laws applicable to your purchase or residence.

Any disputes will be handled by the courts with appropriate jurisdiction, subject to applicable consumer protection laws.